Terms & Conditions
RETURNS & SHIPPING
LOCAL DELIVERY & PICK UP
We are happy to delivery items over $10 within the 3250 postcode. We are also happy for you to collect your items in store at 125 Murray Street, Colac within our trading hours.
All orders are shipped via Australia Post using the Parcel Post or Express Post service.
There is a flat rate of $10 for standard postage (3-5 business days) and $15 for express shipping (1-3 business days standard shipping). Please note that shipping will not be added to your order until the final stages of checkout.
All orders over $150 qualify for free standard shipping Australia-wide.
If you change your mind or you have selected the incorrect size, we offer store credits provided that the item(s) are returned to us within 14 days of purchase and it is in original condition (unworn, unmarked, with original tags still attached). You are responsible for the cost of returning goods and the replacement postage expenses.
Please contact us via email email@example.com for information about returning your goods.
Store credits are valid for 12 months from the date we received your return. You can use this store credit to purchase the correct size or for any other item(s).
Any items that are marked as SALE or purchased during a FLASH SALE are final and cannot be exchanged or returned for a store credit.
If you have received an incorrect item or an item that has a manufacturing fault, please contact us at firstname.lastname@example.org so we can resolve this immediately for you!
**No returns will be attended to via Instagram or Facebook**
We ask that you take care when purchasing online and ensure you have read the description thoroughly and checked the size guide of the garment before purchasing to ensure you are satisfied with the style & fit.
The item must be in original, unworn, unmarked condition with all tags attached.
Returned within 14 days of purchase
Must be a full price item. If you are not sure if the item you have purchased is sale or full price, please ask us.
Cost of postage for the return of the garment must be covered by the customer UNLESS the garment is faulty
For hygiene reasons we are unable to accept returns of hair scarves & jewellery (earrings, necklaces)
If the item you purchase has a major manufacturing fault & deemed unwearable, you are entitled to the following:
A replacement of the item OR credit note which you can use towards something else.
OR a full refund of the item if we cannot repair or replace it for you (excluding postage)
You must contact us at email@example.com as soon as you notice the fault & provide photo evidence before we can issue you we can proceed with the return.
Worldly Goods cannot accept responsibility for items that are lost or damaged when being sent out or returned to us. Worldly Goods is happy to assist with any questions, but please direct all enquiries to Australia Post. If this situation arises, the customer can only be reimbursed if Worldly Goods is approved a credit by Australia Post for the lost/damaged item. We highly recommend customers keep a copy of their tracking number when returning items to Worldly Goods. If we do not receive a return/receive a return damaged, we are not required to compensate the customer.
Our Australia Post Service offers delivery with safe drop or will be sent to the post office at the driver’s discretion. This means if you are not home at the time of the delivery, your order will be left in a safe place, so it is ready and waiting for you. Australia Post will also take a photo of where your order was left. If you have specific instructions on where you need your post delivered, please contact Australia Post with your tracking number and give them this information. Any instruction left in the notes section on a Worldly Goods order cannot be passed onto Australia Post as we are a separate service.
Only one discount/credit code can be used per order.
If you forget to use the code in your order we are unable to refund/credit the difference to amend this. If you have an existing code during a sale period, unfortunately only one can be used.
Returned items will be issued a store credit, unless you have requested an exchange or have been approved for a refund due to a faulty garment.
Your store credit is valid for 12 months from the date of issue and can only be used in one transaction. A store credit does not cover shipping costs and cannot be used to purchase gift cards.